Refund policy

Food Hampers, Selection Boxes and Other Perishable Food

Hampers and selection boxes are collections of food and drink items packaged in containers such as wicker baskets and cardboard boxes. When hampers, selection boxes or any other packaging contain perishable items with a short date before expiry, your statutory right to withdraw purchases within the 14 day 'cooling-off' period does not apply. Otherwise, your 14 day 'cooling-off' period begins from the date of delivery.

The hampers and selection boxes displayed on our website contain only the  items listed. Any props used in the photographs are not included in the hampers and selection boxes unless expressly stated otherwise.

 

Substitution Policy

The Fine Cheese Co. reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. This applies to items within hampers, selection boxes and bespoke selections. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.

We may also select a replacement item, if we believe it is in keeping with a particular theme of one of our selection boxes.

In instances where we believe we must make a substitution, we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order.

 

Cancellations

Should you wish to cancel your order, please contact customer services by e-mail or on 01225 448 748. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge.

Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as we can arrange collection. Failure to do so may result in a refund being partially or wholly refused.

Please note that Section 6 of our Terms Of Service takes precedence over this section.